Shipping Policy
Thanks for shopping at The Rabbit Hole. Here you'll find terms and consitions related to the shipping of products from the Rabbit Hole Children's Theater.
Table of Contents
Domestic Shipping Policy
Shipment Processing time
Orders are typically processed within 2-3 business days. Orders are not processed, shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & Delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
*Delivery delays can occasionally occur.
Shipment to P.O. Boxes or APO/FPO addresses
The Rabbit Hole Theater ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, duties and taxes
The Rabbit Hole Theater is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
The Rabbit Hole Theater is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the United States.
Returns Policy
Please email us at info@therabbitholetheater.com for options and procedures for returning your order.
